FAQ

Frequently Asked Questions

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How do I make a purchase?

Shopping at Threadzilla is easy, this question is part of the most asked questions:

• Scroll through our many editorials and see what really speaks to you.

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Do I need to create an account to place an order?

You can shop at Threadzilla without creating an account as a guest. This question is also part of the most asked questions.

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What's your return policy?

We do not accept returns or exchanges right now. However, if you receive a damaged item, we will issue a refund within 30 days of the purchase date, provided that you contact us within this period. To be eligible for a refund, please contact us your order number and clear photographs of the damaged item. Once we receive your email and assess the damage, we will notify you of the approval or rejection of your refund.

 

If your refund is approved, we will initiate a refund to your original method of payment within [Number] business days. Please note that the processing time may vary depending on your payment provider.

 

Exceptions:

We reserve the right to refuse refunds on items that are not damaged or do not meet the eligibility criteria outlined above.

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